Terms and Conditions
Please read these product terms and conditions carefully as they set out the terms under which Curtain Drop makes the products available to you (“Product Terms”). You must read and agree with our terms and conditions before purchasing.
When buying goods from our website you enter an agreement with Curtain Drop, 25 Wannock Avenue, Eastbourne, BN20 9RL. The agreement will be concluded when you place the order.
1. Our Products:
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by Curtain Drop to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please read the online measuring guide. You must check the product details and measurements of the goods before placing your order and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements, including curtains, roman blinds, pelmets, cushions and tiebacks. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, Curtain Drop cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 3cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
2. Order processing and contract
When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Contracts Regulations 2013, made to measure goods, e.g. curtains are excluded from this legislation and the 7 day cancellation rights do not apply. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT and the total price shown is the price you will pay.
When ordering products from the Curtain Drop website we can only process your order when the goods ordered have been paid for in full by credit or debit card. You can pay on-line with all major credit cards, debit cards. Your payment card details will be encrypted when transmitted and payment will be processed by Stripe. Curtain Drop do not store credit card information. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We have the right to cancel your order if:
- We have insufficient stock to make and deliver the goods ordered.
- If you have ordered from an island or country where we do not deliver.
- A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these circumstances.
6. Delivery of your goods
We endeavour to make and despatch your made to order items within 10 working days of your order being received and payment being confirmed. Please note that weekends are not working days. There may be some fabrics that due to re-supply issues may take extra time to complete orders. We will alert you as soon as we can if this is the case.
The specified delivery terms do not apply during busy times of the year or during factory shut-down, e.g. bank holidays and the Christmas period. Delivery will be made to the address specified by you. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
7. Defective and damaged goods
All Curtain Drop products are rigorously quality checked before despatch but in the unlikely event that you experience any problems please e-mail us at [email protected] You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We will deal with your queries promptly and if necessary arrange for a replacement to be sent. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
Curtain Drop offer a 3 year guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will only e-mail you in the future within within the context of ongoing business. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
- Your name
- Your address
- Your phone number
- Your email address
- Your credit/debit card details (never seen nor stored by us
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at [email protected]