Who we are

Our website address is: https://www.curtaindrop.co.uk.

What personal data we collect and why we collect it

Shopping with us

When shopping with us we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Process payments and prevent fraud
  • Make the items you ordered
  • Ship your order to you
  • Contact you if there are any issues with your order
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We do not see or store credit card/payment details. These are handled through Stripe, our payment service provider

Reviews

If you leave a product reviews on the site we collect the information you provide and also the information such as your IP address and browser user agent string to help spam detection. 

Email marketing

We use the information above to send emails about products that are most likely to be of interest to you. These occasional emails let you know about any promotions that we may have along with any new products that we have introduced. You can opt out of receiving these at any time through the unsubscribe link provided in every email. We never share nor sell your email address and consent.

The platform we use to manage our mailing list and send emails is MailChimp. Please see the Mailchimp Privacy Policy for more details.

Who we share your data with

We share information with third parties who help us provide our services to you; for example:

Our factory

We supply details of your order including details of what you have ordered and your contact details in order that they can make and send your order

Payments

We accept payments through the Stripe payment gateway. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details

Delivery

In order to deliver your goods we share your name, shipping address and contact details with carriers in order that they can deliver and track your parcel.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

When you place an order you provide us with your personal details. In agreement with your order you accept that we use and store your details to proceed with your order. You are, under the Privacy Act entitled to have the information we have stored about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Should you wish to enact any of these rights please contact us at [email protected]