How much does delivery cost?

Delivery is free for orders over £75. Delivery for orders under £75 costs £6.95.

Swatches are delivered for free.

Where’s my order?

Sign in to your account for information on the status of your order. If your order says “completed” then we have despatched it from our factory.

If you have ordered a Made to Measure item then it will take 21 days to arrive. If you have not received your order after 21 days then please Contact Us.

Swatches are sent out by Royal Mail second class post and may take up to 2 weeks to arrive. These are not trackable.

How long will my order take to arrive?

Your made to order items will be despatched in 20 working days and is sent out by a next day delivery courier. Please note that Saturday and Sunday’s are not working days in the factory. We believe everyone deserves a weekend!

Swatches will be posted out the next working day by second class post. Postie normally takes 5 days to deliver them but currently this can be as long as 2 weeks.

Will I be able to track my order?

All Made to measure orders are tracked. If your order history shows that your order has been despatched and you haven’t received it then please contact us and we will investigate for you.

Swatches are sent out by second class post and are not tracked.

Can I choose a date for delivery?

Unfortunately you cannot choose a delivery date.

Will I need to sign for my delivery?

Other than swatches, your delivery will need to be signed for.

Can I have my order delivered on a Sunday?

Unfortunately we cannot deliver on a Sunday. Our deliveries are made Monday to Friday via UK Mail.